Frequently Asked Questions


I don’t live in the Amarillo area. Do you receive/ship clocks for service?
Do you use new parts or used parts?
Do you sell clock parts?
Do you buy and sell clocks?
Do you repair watches?
Do you repair clock cases?
Do you do house calls?
I have a grandfather clock that needs repair. Do I need to bring in the entire clock?
How much will it cost to repair my clock?
How long does it take to get a clock repaired?
What’s your guarantee?

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I don’t live in the Amarillo area. Do you receive/ship clocks for service?

I’m sorry, but I only accept clocks brought to my shop. I’ve done some repairs for customers via packing and shipping in the past, and I’ve found that the shipping charges make the cost of repairs too high for my customers. I recommend that they find a qualified local clock repair business if they can’t bring the clock to my shop.

Do you use new parts or used parts?

I use new parts when they are available, which is usually the case for newer clocks. Many times, the correct part won’t be available for an older or antique clock. In these cases, I search a variety of resellers for used parts in good condition. If necessary, I machine-fabricate custom parts in my shop, or I enlist the services of a specialty machine-fabricator in Dallas.

Do you sell clock parts?

Yes, I have sold some basic clock parts in the past, but I don’t get many requests for parts alone. Most of my customers are looking for a full service repair that includes parts and the actual repair work itself.

Do you buy and sell clocks?

Yes. Please visit my clocks page for more information.

Do you repair watches?

No, I only work on clocks.

Do you repair clock cases?

Yes. I do everything from replacing chipped veneer and broken glass to a complete re-build of the case.

Do you do house calls?

Yes, within a 100-mile radius of Amarillo, Texas. The charge for a house call is $65, plus $1/mile travel charge (one-way) for anything outside the city of Amarillo.

I have a grandfather clock that needs repair. Do I need to bring in the entire clock?

No. You can bring the whole clock if you like, but you don’t need to. I will come to your home and diagnose the problem, and if the repair can be made onsite, I will do that. Otherwise, I remove the movement and take it to my shop for repair. If a customer knows how to remove the movement and is comfortable doing so, they can remove it and bring it to my shop.

How much will it cost to repair my clock?

It depends. I’ll evaluate the problem and give you a full estimate before starting any work. There is no charge for the estimate.

How long does it take to get a clock repaired?

It depends on the extent of the work. I work on a first-in, first-out basis, so it also depends on how many other customers I’m servicing. When I provide you the cost estimate, I will also provide a best-guess time estimate to complete the repair.

What’s your guarantee?

On a movement overhaul, I provide a 1-year guarantee. On a replacement of a new movement in a modern clock, the guarantee is 2-years, parts and labor.

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